Order Processing and Shipment Times
You may return most new, unopened items within 14 days of delivery for a refund to the original payment method. For any orders that shipped free, the actual shipping charges will be deducted from your refund. You will be responsible for the original shipping costs unless the return or order cancellation is a result of our error. You are responsible for shipping charges on returned items. We will pay the return shipping costs if the return is a result of our error or if the product was defective and only if you use a return shipping label we provide. If you would like to return an item, please contact our customer service team for return authorization prior to shipping the item/s back to us. Returns will not be accepted without prior authorization. If you ship an item back to us without prior return authorization, you will forfeit the item. You can reach us at 800 958-9047 or email us at email@example.com
If you live within driving distance of one of our Ellis Battery stores, please feel free to return your product to one of our locations within 14 days or receipt. Please ensure you bring a copy of your emailed order confirmation. You can view a list of our locations here: Locations (link to Locations page.)
Return Policy Terms
All returned products must be in an unused and saleable condition with original packaging, documentation, accessories and UPC codes if applicable. All return orders are subject to inspection. No refund will be issued for any item that is not in an unused and saleable condition, is damaged, is missing parts for reasons not due to our error or if you do not follow our return instructions.
You should expect to receive your refund within two weeks of receipt of your return, however, in many cases you will receive a refund more quickly. This time includes the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
replacement of your batteries, you may purchase new batteries today and if the returned batteries are defective we will issue a refund for the cost of the new batteries.
If you need to return an item, and have received a return authorization from a member of our customer care team, please return your item(s) to:
4041 W Outer Rd
Arnold, MO 63010
We recommend returning your item(s) via a trackable shipping method. Ellis Battery will not be responsible for lost return shipments.